Shipping policy

SECTION 6 – PAYMENT, DELIVERY, RETURNS

We accept online only those orders which payment can be settled via the website tencloudy.co.uk.

Only customers, having billing and shipping addresses in the countries available for the selection on the website menu.

If your country or territory is not listed please contact Customer Care service to check if other options are available. The Seller will accept an order only after the specific payment option is fully completed.

Delivery prices and methods are shown upon checkout and are depend on the method of delivery and the shipping address.

Please note – all products on this website are hand made to order. We will endeavour to dispatch your purchase within 28 days, but can not guarantee it. We will notify by email you once your order has been dispatched. During busy times this period may be longer, up to 8 weeks.

Please note once your order has been dispatched we have no control over the delivery time, but will endeavour to use a reliable means of shipping.

If your order is to be delivered outside of UK mainland, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment.  Any additional charges for customs clearance must be borne by the customer.  These rules vary by country and your local government determines duty and customs charges.  You should contact your local customs office for further information.

Shall a customer miss the delivery or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, and received by the Seller in mint condition, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.

In relation to returns, please, refer to our Returns Policy.

Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges, as well as return shipping charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of importation to get a refund or waiver for such taxes and charged.